We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
HOW ARE THE ITEMS SHIPPED?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
All orders are shipped from a USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.IF MY ORDER DID NOT ARRIVE
Please email us: firstname.lastname@example.org. Include your order number from the confirmation email message. We'll help track down your order.CAN I PAY EXTRA TO GET MY ITEM QUICKER?
For USA domestic orders, you have the option of Express order processing at checkout. This will prioritise your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.ARE THEIR FEES/TAXES FOR INT'L ORDERS?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email. Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.
If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com
Please note - shipping insurance is non-refundable once your order has shipped.